A full-stack fan intelligence platform — ATOM owns the in-app AI layer, Five9 owns the contact layer, KSE owns every bit of data. Zero overlap. Total coverage. One unstoppable story.
KSE deployed Ticketmaster Ignite across all four properties — Nuggets, Avalanche, Rapids, Mammoth. 90% of fan mobile time lives inside their apps. Two major gaps remain unsolved.
Ignite modules are high-traffic placements beneath every digital ticket — but they're static. No AI layer deciding which offer each fan sees, no revenue optimization agent firing when demand softens, and no automation connecting KORE fan data to real-time in-app decisions. ATOM closes this gap.
KSE's box office, fan relations, and membership teams handle enormous contact volume with no intelligent IVA, no proactive outbound automation, and no unified omnichannel platform. Four properties. One contact center need. Five9 closes this gap.
"Ticketmaster Ignite provides us with the flexibility to innovate, enhance the fan experience, and minimize friction at every touchpoint." — Ricky Casady, VP of Ticketing, KSE. The foundation is live. The intelligence layer is what's missing.
Neither ATOM nor Five9 alone covers the full fan journey. Together, they cover every touchpoint from the first app-open to the post-game renewal call — with KSE owning all data in its VPC, and a clean handoff at every escalation point.
Each partner owns a completely distinct layer of the KSE fan journey. No stepping on toes. No redundant tools. No competing roadmaps.
ATOM embeds inside the KSE mobile app and Ignite SDK — reading fan context, orchestrating KORE DWA data, and making real-time revenue decisions before a fan ever contacts support.
Five9 powers everything between a fan and a human agent — the box office, membership renewals, proactive game-day outreach, and omnichannel fan support across all four KSE properties.
KSE owns all fan data, all platform IP, and all AI outputs. ATOM and Five9 read from KORE DWA — neither writes to nor retains KSE fan data outside KSE's private cloud.
ATOM and Five9 are orchestrated through governed APIs — with the KSE fan profile in KORE as the shared source of truth. Neither system overwrites the other.
Fan opens ticket. Ignite SDK triggers ATOM context evaluation in real time.
Orchestration, retrieval, tool calls, revenue agents, sponsor automation — inside KSE VPC
Escalation handoff with full context. IVA resolves or routes to live KSE agent.
Master fan record. Both ATOM and Five9 read — neither owns or trains on this data.
ATOM enriches profile post-session. Five9 VoiceStream feeds transcript data back. Bidirectional.
Consolidated KSE reporting across all interaction types. ATOM events feed in for cross-platform visibility.
Five9 is an 8× Gartner Magic Quadrant Leader for CCaaS. Every capability below is already production-proven and maps directly to a KSE use case.
24/7 voice + digital self-service for tickets, refunds, account access, and event logistics. NLP, voice biometrics, and generative AI summaries across all four KSE properties — automatically.
Real-time transcription, guidance cards, and post-call summaries for KSE's live fan relations staff. Documented to reduce handle time by 120 seconds per call in Forrester's 2025 TEI Study.
Automated omnichannel outbound: game-day parking alerts, membership renewal windows, last-minute upgrade availability, sellout warnings — via SMS, voice, or email. Zero manual triggers.
Voice, SMS, email, webchat, WhatsApp (Meta partnership), and social — in a single agent interface. Full cross-channel fan history. No repeated context for fans who switch channels mid-journey.
Systematic season ticket renewal and new membership campaigns across all four KSE properties. Preview Dialer serves full KORE account context before connecting — every renewal call is informed.
Workforce scheduling, QA monitoring, agent gamification (leaderboards, badges, competitions) for box office staff. OneVUE analytics delivers one cross-property performance dashboard for KSE leadership.
Interactive scenarios showing exactly how ATOM and Five9 cover complementary fan touchpoints — and hand off seamlessly between them.
ATOM handles the in-app experience. Five9 handles the contact moment. Context flows seamlessly between both via KORE and the Five9 AI Agent Connect API.
Fan opens KSE app. ATOM reads seat, history, KORE profile via Ignite SDK. Surfaces personalized parking, entrance, F&B pre-order, upgrade offer — all beneath the digital ticket.
ATOM detects halftime window, fires targeted F&B offer. Fan converts via one-tap Ignite module. Revenue logged to KORE. ATOM agent monitors Q3 window.
Fan has a billing question ATOM can't resolve. ATOM transfers full context (transcript, intent, fan profile) to Five9 IVA via AI Agent Connect API. Fan never repeats themselves.
ATOM auto-writes the revenue debrief. Five9 VoiceStream feeds call data back to KORE. KSE execs get a unified picture: in-app conversions + contact resolutions in one dashboard.
ATOM detects soft demand by 11am and fires a targeted bundle through Ignite. Five9 handles fans who call in response — with full context already loaded.
ATOM reads KORE DWA — detects 23% unsold lower bowl at 11am. Builds targeted food + upgrade bundle at $38 for KORE mid-tier segment.
Five9 Proactive Notification fires SMS/push to 4,200 segment members at 12:30pm with the bundle offer and a one-tap callback option.
847 fans tap the Ignite module offer. ATOM tracks conversion, adjusts halftime F&B offer targeting based on real-time uptake data.
Fans who clicked callback are routed to Five9 IVA with bundle context pre-loaded. 92% resolve without live agent. 8% routed with AI Agent Assist.
ATOM scores renewal risk in KORE. Five9 fires proactive outbound campaigns and routes at-risk holders to membership specialists — before they churn.
ATOM analyzes season holder behavior in KORE DWA — game attendance, app engagement, spend velocity, missed games — and generates a renewal risk score per holder.
Five9 fires a personalized renewal offer via SMS or voice to high-risk holders 90 days before renewal deadline, with a direct callback option to a KSE membership specialist.
KSE membership staff use Five9 Preview Dialer for warm renewal outreach — full account history, KORE risk score, and ATOM-recommended upsell loaded before the call connects.
Renewal outcome (retained, churned, upgraded) written back to KORE. ATOM updates model. Next cycle predictions are more accurate across all four properties.
ATOM tracks sponsor commitments against actual Ignite impressions and auto-writes post-game recaps. Five9 routes sponsor inquiries and delivers pacing alerts to account managers.
ATOM ingests sponsor SLAs and monitors Ignite impression delivery against contracted volumes — alerting the KSE partnerships team when pacing is at risk before the shortfall occurs.
Five9 routes sponsor inquiries, status check calls, and placement requests to KSE partnerships staff with full account context pre-loaded via AI Agent Assist.
Post-event, ATOM generates sponsor recap decks in 30 seconds: impressions delivered, click rates, conversions, fan reach, pacing vs. contract — ready before 9am.
Five9 Preview Dialer campaigns fire for sponsor renewal windows, with ATOM-generated performance narrative loaded as the call brief for the KSE partnerships team.
Five9 launched the expanded Fusion Partner Program at Enterprise Connect in March 2026 — the formal commercial and technical vehicle for Antimatter AI to operate as a certified Five9 ISV partner.
Five9 Fusion is designed for ISVs and embedded technology partners building on top of the Five9 platform. ATOM doesn't compete with Five9 — it generates escalation demand that makes Five9's contact center more valuable. That's the definition of an ideal ISV partner.
ATOM listed on the Five9 CX Marketplace — co-branded, searchable by Five9's 3,000+ enterprise customers and 1,400+ global partners.
ATOM registers as an AI Agent Connect partner — enabling seamless in-app to Five9 context handoff at every escalation point in the KSE fan journey.
Five9 account executives co-presenting ATOM to sports and entertainment prospects — a natural expansion into venues, arenas, and franchise networks.
ATOM in-app events feed into Five9 OneVUE — giving KSE leadership a unified view of in-app conversions and contact performance in one dashboard.
AI Agent Connect API · VoiceStream · TranscriptStream · Five9 CX Marketplace APIs · OneVUE Analytics API · Workflow Automation connectors
Co-marketing support · CX Marketplace listing · Five9 AE co-sell motion · Referral commissions · Joint press release eligibility · Partner portal access
Every ATOM deployment at KSE generates contact volume that flows to Five9. More ATOM = more Five9 pipeline. Five9 AEs have direct incentive to recommend ATOM.
"Full-stack fan AI" — no single incumbent can match the combined in-app + contact layer story. Together, ATOM + Five9 own the narrative.
A full game-day walkthrough from 11am soft-demand detection to post-game debrief — showing exactly where ATOM operates and where Five9 takes over.
Concrete Year 1 targets based on ATOM's enterprise deployment model, Five9's documented customer benchmarks, and Ignite's existing engagement architecture.
Incremental per-fan revenue from ATOM-driven Ignite upsells across parking, merch, F&B, and seat upgrades across all four KSE properties.
Average handle time reduction per Five9 contact, based on Forrester's 2025 TEI Study for Five9 AI Agent Assist deployed at enterprise scale.
One shared ATOM + Five9 stack across Nuggets, Avalanche, Rapids, and Mammoth — learnings and campaign performance compound cross-property.
Manual sponsor reporting per event. ATOM auto-generates all post-game recaps and performance narratives, ready by 9am the next morning.
KSE IP ownership. All ATOM agents, Five9 interactions, fan data, and AI outputs stay inside KSE's VPC. Neither vendor trains on KSE data.
Revenue optimization fires the morning of each game. No waiting for season-end analysis. ATOM detects and acts within hours of a demand gap.
Schedule a 30-minute technical walkthrough — ATOM and Five9 demoed live against a simulated KSE Ignite + KORE environment. No slides. Just a working system.